Privacy Policy
Updated on October 30, 2025
This privacy policy informs you about the type, scope, and purpose of processing personal data when visiting our website and booking a stay at Château Novak, Velká Buková 98, 270 23 Křivoklát, Czech Republic.
By using this website, you agree to the following terms.
📋 1. Responsible Provider
Reanvent s.r.o.
Na Poříčí 1071/17, 110 00 Prague 1
Czech Republic
ID: 19270764
Email: info@chateaunovak.cz
💻 2. Collection and Processing of Personal Data
We process personal data solely to the extent necessary to provide our services. This specifically includes:
Contacting Us: When you contact us via form, email, or phone, we process your information (name, email address, phone number, message) solely to handle your inquiry.
Booking: When booking, we collect data necessary for contract processing (name, address, contact details, period of stay, payment information).
Technical Data: When you visit our website, server log data (e.g., IP address, browser type, access time) is automatically collected. This data is used for the security and stable operation of the website and is not used to identify individuals.
🧭 3. Purpose of Data Processing
Processing is undertaken solely for the following purposes:
Responding to inquiries and handling bookings
Fulfilling contracts and communicating with clients
Improving the website and ensuring its technical operation
Complying with legal retention obligations
🔁 4. Disclosure of Data to Third Parties
Your data is disclosed only when necessary for booking execution (e.g., to payment service providers or booking platforms like Vrbo or Booking.com) or when we are legally obliged to do so.
No other form of data distribution or sale occurs.
🧭 5. Storage & Deletion
Personal data is stored only as long as necessary for the aforementioned purposes or as long as legal retention periods exist.
After the purpose is fulfilled or the period expires, the data is deleted.
🛡️ 6. Your Rights (according to GDPR)
You have the right at any time to:
Information about the stored data,
Correction of incorrect data,
Deletion of your data, provided no legal obligations prevent this,
Restriction of processing or objection,
Data portability.
To exercise your rights, simply send a casual email to: info@chateaunovak.com
🌍 7. Cookies & Analytics
Our website uses only technically necessary cookies to ensure functionality (e.g., language settings, session management).
No tracking or marketing cookies are set, and no analytics services (e.g., Google Analytics) are used.
💳 8. Booking Platforms & Payment Processing
If you book through external booking platforms (e.g., Vrbo, Booking.com, Macaly), their privacy policies also apply.
Payment data is processed exclusively via secured interfaces from these providers. Château Novak itself stores no credit card or account details.
📧 9. Communication via Email
Emails are processed via secured servers. However, absolute protection cannot be guaranteed when communicating over the internet. Please refrain from sending sensitive data unencrypted.
⚖️ 10. Applicable Law & Supervision
Czech data protection law applies in accordance with the EU General Data Protection Regulation (GDPR).
Responsible supervisory authority:
Office for Personal Data Protection (ÚOOÚ)
Pplk. Sochora 27, 170 00 Prague 7, Czech Republic
www.uoou.cz
We handle your data with the utmost care and use it exclusively to make your stay with us pleasant and smooth.